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3 Things Your Business Can Learn from the Soup Nazi

3 Things Your Business Can Learn from the Soup Nazi


by


Sometimes when you channel-surf late at night, you get lucky, and you run across a great Seinfeld rerun.

Last night, I happened to catch “The Soup Nazi” episode– which, if you happen to be one of the small number of people who hasn’t seen it, is about an amazing new soup restaurant that’s opened up and has started a soup craze in New York. However, the brilliant chef who runs the place is seriously hardcore. If you don’t follow his rules to the letter, then it’s “no soup for you!” and you’re immediately kicked out of the restaurant.

It’s a great episode, definitely worth finding if you haven’t seen it. If you’re interested, you can find highlights on YouTube. But this episode is more than just a piece of pop culture history – it also has some great business lessons to share.

No. 1: Word of Mouth Requires More Than Just a Great Product

Jerry, George and Elaine first hear about the Soup Nazi from Kramer, but what makes the restaurant remarkable is more than just the great product, although that’s critical as well. It’s that the owner will yell at and ban anyone who doesn’t follow his ridiculously strict rules.

It’s the combination of things that really set the Soup Nazi up for successful word of mouth. According to the bestselling book Contagious – Why Things Catch On by Jonah Berger, the Soup Nazi phenomena covers multiple principles that makes things go viral.

  • The Soup Nazi story has social currency (makes you feel like an ‘insider’ with cool information)

  • It has emotional resonance (drives particularly strong feelings)

  • It’s observable (in other words, people can see the crowds out the door)

  • It’s a story – much more than just great soup (in this case, the “Soup Nazi” banning customers for life)

How can this apply to your business?

It’s probably not a great strategy to start being really rude and kicking your customers out, but it may be worthwhile to be selective or to have a clear code of who you work with – and if you can make that into a great story, even better!

No. 2: Play to Your Strengths if You Want to Stand Out

Kramer describes the Soup Nazi as a tortured genius, a true artisan when it comes to soup. Imagine if the Soup Nazi had instead opened a full-service diner and spent two-thirds of his time making burgers, sandwiches, breakfast, etc. The food would probably have been good, but not great. The soup might have still been great, but it would have been buried in a big menu and not stood out – plus, the chef wouldn’t have the time to really innovate and create the best possible soup with all of the other dishes that would need to be made. In short, it would have been an average diner, doomed to mediocrity.

How can this apply to your business?

You’ve got to narrow your focus down to what you’re really good at. It’s only at that point that you will be able to stand out as a genius. That’s when people will stand in line to work with you. That’s when they’ll pay a premium for what you do. Not when you’re trying to do everything or working on your weaknesses.

No. 3: You’ve Got to Figure out a Way to Scale

They don’t cover this in the show, but clearly a major reason why the Soup Nazi is unhappy is because he’s working really hard. He’s on the front line of the restaurant, serving the soup and enforcing the rules. It’s pretty obvious that if the Soup Nazi calls in sick one day, the restaurant is just going to close. Imagine never having a day off, only being able to sell as much soup as you can make and dish out in a day – all in all, an exhausting business.

How can this apply to your business?

Are you constantly working really hard in your business? Is it all about you? If you’re on the top half of the matrix of Effort vs. Success, then you need to figure out how to automate, delegate and systematize what you do to get yourself off the front line. If you can’t figure that out, then you’re doomed to be unhappily slinging soup all day long without a break.

Shawn Kinkade

Written by

Shawn Kinkade is a licensed professional business coach and owner of Aspire Business Development, helping business owners and entrepreneurs grow strategically through focus, clarity and momentum. (913) 660-9400 // skinkade@aspirekc.com // www.aspirekc.com

Categories: Growth Strategy

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