Air travel during the best of times can be a drag– but it was especially challenging before Hurricane Michael made landfall.  I recently endured a long, drawn-out delay at an airport in the southeast as the weather put both outbound and inbound flights into a tailspin. I sat in the back row at the gate and watched the stranded passengers booked on the first of three flights to Chicago. The…

“How can I get my team to engage in implementing a new idea?” One of my clients asked that question in frustration recently. He had identified a concept that had revenue-generating, scalable potential, but his excitement wasn’t matched by his team. They pointed out the reasons why his idea wouldn’t work: the company would need a new hire; the idea would change current workflow and processes. My client’s enthusiasm deflated…

“How can I get my team to engage in implementing a new idea?” One of my clients asked that question in frustration recently. He had identified a concept that had revenue-generating, scalable potential, but his excitement wasn’t matched by his team. They pointed out the reasons why his idea wouldn’t work: the company would need a new hire; the idea would change current workflow and processes. My client’s enthusiasm deflated…

How far would you go for a client, customer or boss? The owner of a consumer services company once asked me to pose as a prospect with 10 of his competitors in order to find out their processes and pricing. I declined, and he asked, surprised, “Why not?” Perhaps you’ve been asked to do something similar that puts you in a gray area ethically. The ask can seem simple enough,…

How far would you go for a client, customer or boss? The owner of a consumer services company once asked me to pose as a prospect with 10 of his competitors in order to find out their processes and pricing. I declined, and he asked, surprised, “Why not?” Perhaps you’ve been asked to do something similar that puts you in a gray area ethically. The ask can seem simple enough,…