From ancient cities to cutting-edge companies, gatekeepers have controlled access, permissions and message flow for centuries.
If you’re developing sales for your company, working successfully with gatekeepers isn’t just good to know – it’s a competitive necessity. Here are three tips for shifting your attitude about gatekeepers and how to approach them. (more…)
You might not know this, but companies that place in the top 100 Best Places to Work substantially outperform other companies – in productivity, stock price, retention … pretty much across the board.(more…)
How often have you heard “I’m sorry you feel that way” in response to a customer service issue? This ineffective response reveals a lack of empathy, or the inability to see the issue from customer’s point of view.(more…)