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An MTP for Your ExO? Wait … what?

The world has changed immensely in the last 20 years. Think about it this way: In September of 1998, 20 years ago, two guys with laptops founded Google. They reached a $1 billion market capitalization in about eight years, and Google is currently worth over $700 billion! (more…)

The Secret Sauce in Today’s VUCA Workplace

“There’s no time like the present” takes on a new meaning in today’s VUCA business world.

VUCA, originally a military term, is an acronym for Volatility, Uncertainty, Complexity and Ambiguity — it has become the norm many people face every day on the job. And it’s a big problem.  (more…)

Look out – your Technician is showing

I had an interesting discussion with a relatively new franchise owner recently. (He’d been in about 18 months.)

His business, a commercial locksmithing/security franchise, is doing very well — which really vindicated his search approach. The primary thing he was looking for in a franchise was an industry that was “un-glamorous” — not sexy or flashy … the kind of work that people don’t particularly get excited about. His reasoning for that — which has paid off — is that there tends to be a lot more margin in work that has to be done but not a lot of people want to do it. (more…)

To Build Your Pipeline, Follow Through on Your Follow-Up

At a recent business networking meeting, a colleague introduced Jess to the CEO of a company that has been on her prospect wish list. Jess and the CEO had a brief conversation about the company. As they exchanged business cards, Jess asked the CEO if he would be interested in continuing their talk, and suggested that she would contact him in the coming week. (more…)

Customer complaints stem from follow-up, not service issues

Of the 1,300+ complaints filed against technology service providers (telecommunications, ISP, satellite TV, etc.) in Missouri and Kansas, 30 percent end with customers requesting the cancellation of their service.

These providers undoubtedly observe the impact of that number but may lack understanding as to why it’s so high. Without knowing why, they won’t know the best way to effectively reduce the number of cancellation requests. (more…)


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  2. PO Box 754
        Shawnee Mission, KS
        66201-0754
  3. editor@ithinkbigger.com

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