“Workaholics aren’t heroes. They don’t save the day, they just use it up. The real hero is home because she figured out a faster way.” — Jason Fried
It’s no surprise that the world is changing. Is it time to start thinking about how we collectively labor? It’s extremely difficult to find great new employees, it’s becoming harder to keep them, and employee engagement continues to be very low (less than 20 percent from a global perspective, according to Gallup). (more…)
Dawn Crouch, an insurance agent, noticed a trend in her industry: People would put off buying insurance that could be used in their golden years because they didn’t know when the right time was to start talking about it.(more…)
Finding the ideal location for your office is essential; however, when it comes to the interior design, you can’t overlook factors such as comfort and lighting. While the right office location will bring potential clients to you, if you don’t create the right atmosphere, then those same clients may seek services elsewhere.(more…)
“We meet all the time, but we never seem to make progress. Why do I have to keep covering old ground with my team?”
I’ve heard versions of this comment many times from business owners. If you feel the same, you’re not alone – more than 25 million meetings take place in the United States each week, with some estimates as high as 55 million per week. (more…)
Sales representatives need not endlessly dwell on lapses in the service they provide nor spend an entire sales session bashing the products they wish to sell. However, to minimize the perception that they’re withholding vital information from the customer, salespeople must make clear the possibility of applicable additional fees, reasons the business may deny a repair or even why a repair might not work.
Preparing customers for problems they could face will reduce complaints later on. Withholding information from customers immediately sows the seeds of distrust. The last thing a business needs is to appear deceptive. (more…)