Past Issues

Web Exclusives


Customer complaints stem from follow-up, not service issues

Of the 1,300+ complaints filed against technology service providers (telecommunications, ISP, satellite TV, etc.) in Missouri and Kansas, 30 percent end with customers requesting the cancellation of their service.

These providers undoubtedly observe the impact of that number but may lack understanding as to why it’s so high. Without knowing why, they won’t know the best way to effectively reduce the number of cancellation requests. (more…)

Your Business is Like a Cow

One of my favorite small business finance books* is Greg Crabtree’s “Simple Numbers, Straight Talk, Big Profits.” He takes what is typically viewed as a dry, painful topic and makes it compelling — and, more importantly, he cuts through a lot of noise and shares some excellent, practical advice on how to create a profitable business.

(*Note: To be fair, my list of favorite small business finance books is pretty short — but this is still a fantastic book by any measure.) (more…)

Rethinking Gatekeepers and How to Work with Them

From ancient cities to cutting-edge companies, gatekeepers have controlled access, permissions and message flow for centuries.

If you’re developing sales for your company, working successfully with gatekeepers isn’t just good to know – it’s a competitive necessity.  Here are three tips for shifting your attitude about gatekeepers and how to approach them.  (more…)

Want a Better Team? Try ‘Magical Feedback’

You might not know this, but companies that place in the top 100 Best Places to Work substantially outperform other companies – in productivity, stock price, retention … pretty much across the board. (more…)


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  2. PO Box 754
        Shawnee Mission, KS
        66201-0754
  3. editor@ithinkbigger.com

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