Customer Focus Drives IXT Growth

Customer Focus Drives IXT Growth


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Since its launch in 1993 as a certified woman- owned trucking company that provides international drayage services, International Express Trucking (IXT) has experienced double-digit growth year over year. Founder Karen Duff puts customer satisfaction at the top of the list when discussing the company’s key to that success.

Not one to simply talk about doing something, Duff’s goal has been to demonstrate the company’s  commitment to and care for customers. IXT does that through attention to detail and by providing quality, dependable service tailored for each client. The effort has produced a 99.5 percent customer retention rate.

“Above all, we remember that our own growth depends on that of our customers … if we can help you grow through better services and rates, we will also grow,” Duff said. “We aren’t satisfied until our customers are satisfied.”

Services

Located in the Fairfax District in Kansas City, Kan., IXT provides intermodal drayage services throughout the Midwest. Their specialty is transporting international goods over a short distance that is part of a longer transport. One way to think of it is in the relay race of getting the product from the manufacturer to the customer, IXT handles one leg of the race–from the rail to the customer.

Among the services that IXT provides are:

Pick-up and Delivery

Container Drayage

Customer Service

MWCP Chassis Pool Depot

US Customs Bonded Carrier

US Customs Courier Service

US Customs Bonded Facility

>   Truck Brokerage Services

>   Driver Lease-to-Own Program

>   Storage and Distribution

>   Full Diesel Maintenance and Repair (M&R)

>   Gated, Secure Lot with Camera Surveillance—Parking, Container, Chassis and Trailer Storage

>   Additional Special Projects as Requested

The company is fully insured and has won numerous road and workplace safety awards. Duff noted that technology has also played a key role in the growth of IXT. The company uses a web-based customer portal to ensure shipment visibility and transparency around the clock.

Core Values–Principles for Success

As services are delivered, IXT associates are guided by their core values of Integrity— Always Doing Right for the Customer; Embracing an Inclusive Culture; and Focus on Building Strong Long-Term Partnerships.

Abiding by these core values has not only resulted in increased revenues and high customer retention, it has earned IXT a long list of industry and business awards, including the Kansas Department of Commerce’s 2015 and 2016 Kansas Minority Enterprise Development Business of the Year and several safety awards.

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