Poached. It’s great for your eggs, but not so great for your customer base. If you’re a business owner or salesperson, you’ve probably been poached – by the salesperson who disregards territory lines to cultivate your prospects or the competitor who actively pursues your customers. The business reality is that almost everyone is someone’s provider or customer, and the business networks of competitors and customers often overlap. Poaching is usually…

The world has changed immensely in the last 20 years. Think about it this way: In September of 1998, 20 years ago, two guys with laptops founded Google. They reached a $1 billion market capitalization in about eight years, and Google is currently worth over $700 billion! To put that in perspective: Historically, Fortune 500 companies take 20 years to get to a $1 billion market cap … and Google’s…

It’s surely no surprise to hear that car dealers do not have the best reputations. Every year, both used car dealers and new car dealers are the most complained about industries to the BBB locally and internationally. In the past 12 months, new car dealers generated the fifth most complaints, and used car dealers generated the sixth most complaints in the greater Kansas City area. Throughout the BBB system, they…