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Big Talk | Ruby Newell-Legner

7 Star Service founder Ruby Newell-Legner is considered one of the leading experts in customer satisfaction in the world. Her clients include 25 professional sports teams, 60 entertainment venues, and the only 7 star hotel in the world. She has trained the guest relation staff for Super Bowl XLI, the Grey Cup, the U.S. Open (tennis) and the 2010 Olympics. Kelly » What is one of the most basic mistakes companies…

Big Talk: Melinda Emerson

Melinda Emerson is one of American’s leading small business experts, a seasoned entrepreneur, professional speaker, and social media strategist. She’s written the bestseller Become Your Own Boss in 12 Months and is an industry expert on the new CNBC show Crowd Rules. Her blog Succeed as Your Own Boss is syndicated by The Huffington Post, and she hosts #SmallBizChat, a weekly live Twitter show. Melinda also writes a regular column…

Taking the Next STEP

Becoming an exporter can feel like an impossible goal for many small business owners. But an innovative federal program is making it easier for more companies to take that next big STEP. STEP stands for the State Trade and Export Program. The U.S. Small Business Administration has awarded millions in grant funding to Missouri, Kansas and several other states, which in turn help companies market themselves globally. The rationale for…
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