Author: Nathan Harrup

Management

Smart Strategies: Leadership that inspires a response

As a nurse, Elaine was a patient’s dream: Compassionate, funny, resourceful and tough, she had no trouble forging emotional connections with those under her care. It wasn’t that she didn’t know her protocols; to the contrary, she could easily rattle off the names and recommended dosages of a wide range of medicines. It’s just that she had a heart that set her apart—for better and for worse. You see, Elaine…