Category: Marketing

Marketing, Sales and Marketing

Big Talk | Ruby Newell-Legner

7 Star Service founder Ruby Newell-Legner is considered one of the leading experts in customer satisfaction in the world. Her clients include 25 professional sports teams, 60 entertainment venues, and the only 7 star hotel in the world. She has trained the guest relation staff for Super Bowl XLI, the Grey Cup, the U.S. Open (tennis) and the 2010 Olympics. (more…)

Marketing, Sales and Marketing

David Bowie and the Power of Clean-Slate Thinking

I was in London with a client a few weeks ago and managed to squeeze in a museum visit between the meetings and the jet lag. The venerable grand dame of decorative arts, the Victoria and Albert Museum, was featuring a much-hyped, 300-artifact exhibit on David Bowie. I have to admit I’ve never been a huge Bowie fan, but I was curious. I assumed I’d see Bowie’s flashy costumes for…