“We meet all the time, but we never seem to make progress. Why do I have to keep covering old ground with my team?”
I’ve heard versions of this comment many times from business owners. If you feel the same, you’re not alone – more than 25 million meetings take place in the United States each week, with some estimates as high as 55 million per week. (more…)
At a recent business networking meeting, a colleague introduced Jess to the CEO of a company that has been on her prospect wish list. Jess and the CEO had a brief conversation about the company. As they exchanged business cards, Jess asked the CEO if he would be interested in continuing their talk, and suggested that she would contact him in the coming week.(more…)
From ancient cities to cutting-edge companies, gatekeepers have controlled access, permissions and message flow for centuries.
If you’re developing sales for your company, working successfully with gatekeepers isn’t just good to know – it’s a competitive necessity. Here are three tips for shifting your attitude about gatekeepers and how to approach them. (more…)
How often have you heard “I’m sorry you feel that way” in response to a customer service issue? This ineffective response reveals a lack of empathy, or the inability to see the issue from customer’s point of view.(more…)