Elvis. Sasquatch. The ivory-billed woodpecker. In business-to-business sales, finding your champion in a prospect company can sometimes seem like the quest for an elusive creature. The truth is, most champions don’t announce themselves; they need to be identified.
Champions don’t sell for you. They are your guides—your channel through the purchase process from the prospect’s point of view. If your contact provides you with information about the product or service decision-making process, introduces you to the decision maker and helps you navigate the obstacles, you have a champion. A champion has the influence and the ability to help you and their company to complete the purchase.
How do you identify possible champions? Here’s a field guide to observing and listening for them.
End-user clues // People who use your product or service in their daily tasks are often the most enthusiastic. While they often lack the influence to be a champion, an enthusiastic end user can help you to identify the touch points a level or two further up in the company. In the case of a software application, for example, an end user might access the application in their daily activities. The end user’s supervisor might generate reports for their boss, who in turn makes business decisions based on the reports. Finding the highest-level user in the chain can often uncover a champion.
Behavior clues // The behaviors of the people who participate in a first meeting, demo or even a conference call can provide clues to their champion potential. Listen for individuals who open discussion and raise questions about relevant business issues, or those who offer points of view that challenge yours in a respectful way. Seating order in a physical meeting can also reveal possible champions: watch who sits near the decision maker or leader. Observe their responses to your comments and how others respond to them.
Motivation clues // Champions support a purchase decision because they have something to gain. A rising star may be eager for advancement and may see bringing in your product or service as contributing to their record of success. A long-term employee may value professional recognition and the respect of colleagues. Champions who want what’s best for the company might be motivated by helping to maintain the company’s competitive edge. Finding the common ground between your product or service and your champion’s motivations is one of the most influential factors in moving toward a purchase decision.
In the past 70 years, there have been only 22 alleged sightings of the possibly extinct ivory- billed woodpecker. If you look for the telltale clues, your next sales champion will be much easier to find.