Past Issues

Vol. 23 Issue 3

Second Helpings: Front Vs. Back

The experience that a restaurant owner brings to the front of the house (where patrons dine) and the back of the house (where food is prepared) can influence the bottom line, especially when multiple locations are involved. (more…)

Strategic Leadership: Referrals Make the World Go Round

Recently, I had the honor of hosting a Client Appreciation Lunch. There is no doubt in my mind that I have the best group of clients of any service business in Kansas City and probably the whole world. They’re bright, energetic, caring leaders who strive to stretch themselves and their companies to reach the next level—and they do! (more…)

Aspire for More: Why More Money Isn’t Always More Money

I met with a business owner last week who had a record year for revenue last year. He worked really hard, and he spent a lot of time and effort on sales and marketing. He aggressively went after any opportunities he could find. And if any customers wavered on sticking around, he gave them a great deal so they would stay—even the ones that complained all the time and required a lot of extra work. (more…)

What’s Behind Your Sales Pitch?

I recently reconnected with a business acquaintance, the founder and CEO of a successful company, at a networking event. We hadn’t seen each other in a few months and exchanged news on our respective businesses and mutual acquaintances.  (more…)


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        Kansas City, MO


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