“Think Bigger” Customer Service without the “Big Cost!”
I use the play on words to try and emphasize exactly what the last two years have done for organizations. For the first time in my 30-year career, we can truly help organizations lower costs and improve their customer service experience at the same time. With the right technology and support organization, you can improve your customer service and expand your hours of operations at a cost you can finally afford.
I know you have heard big promises like that before, but the new technologies we described in our previous Thinking Bigger article “Are You Prepared for Intelligent Customer Engagement” help us to deliver on that promise at prices that are affordable and can be deployed in days and weeks, not months and years.
To provide a real-world example of the new state of customer experience, I recently wanted to cancel a vacation rental on VRBO. We booked a cabin for six this past spring, and our plans changed. I needed to find something that was dog friendly and could accommodate up to eight guests. I chose to use their webchat feature, and in less than five minutes I had my issue resolved and received a refund indication. My experience was handled to perfection with their automated web chat, and the VRBO brand moved up a couple of notches in my mental scorebook.
Questions for You
Now I could try to fill this space with a lot of words and promises, but let me ask you a few simple questions:
- Do you want to improve your customer service?
- Would you like to expand your hours of operation?
- Are you having trouble hiring people?
Do any of these ring a bell?
Answers You Can See
Whether you are an office of five or 500, we can show you how to solve these problems. In fact, we offer free proof of concepts for your business to help you visualize the technology and see how you can revolutionize your customer service experience. You have heard enough promises; we let you experience how it works before you make any commitments.
The question is no longer whether you can afford to make these changes. The answer is you can’t afford not to.
If you have any interest in learning how you can make this happen for your organization, we’d love to work with you to help you put your “Big Thought” into actionable results.
Bryan Dancer is the president of Allegiant Technology, an integrated IT, communications, cloud and cabling company. Bryan and his team of support staff help business owners simplify, plan and operate technology in integrated and economical fashion, tailored to their unique requirements.