Q: “We sell our services to many companies with multiple decision-makers; co-owners, partners, etc. Sometimes they have differing needs. Should we approach these prospects differently than single decision-makers?” — Paul Weber, President, EAG Advertising Congratulations on selling to larger, more complicated clients – you are working the mature market segment! At Sandler we talk about the “stairway to success.” Step one of the stairway might be an owner who has…

Q: How do you nurture a lead along when the prospect is not ready to buy?  What tips do you recommend? — Bill Brelsford, President, Rebar Business Builders Bill, I really appreciate your using the word “nurture” in your question. One of our Sandler Rules is this: The three most important words in professional selling are nurture, nurture, nurture! Most salespeople feel pressure to push, prod, convince and cajole their…