When it comes to the health care industry in Kansas City, there are some big players—Cerner Corp., Blue Cross Blue Shield of Kansas City and several hospital systems. These organizations are often in the headlines.
Yet some smaller companies are carving a niche for themselves by providing patient-centered care in their own way. (more…)
As business leaders, we all want employees who are engaged, enjoy coming to work and truly want to make a difference. But how do we inspire employees around our mission, vision and values to ensure both happy employees and a successful business venture?(more…)
The next time you’re driving around town, take a close look at all the businesses with “Now Hiring” and “Help Wanted” signs on display. The number of jobs available seems greater than the pool of candidates who can fill them.(more…)
As you hire employees in your company, you will end up with a significant amount of information about them. It is important to know what information should be documented and retained—and how best to handle those records. If you don’t do it right, your company may be in danger of federal or state enforcement actions and civil suits. (more…)
Every business faces the inevitable issue of dealing with a mistake that causes grief for a client. We have developed a six-step communication protocol to deal with these less-than-ideal situations. Our goal is to address the mistake a quickly as possible, time only makes matters worse.(more…)