Category: Customer Service

Customer Service

Smart Strategies: For expensive, complicated purchases, the bar is high for customer service

New car dealers bear more responsibility than nearly any other industry when it comes to customer satisfaction. Due to factors that increase stress and magnify the personal value of a vehicle purchase, car dealers must show unwavering patience and engage in transparent communication to ensure their customers have a positive experience. Anything less and complaints will follow. (more…)

Customer Service, Web Exclusives

Customer complaints stem from follow-up, not service issues

Of the 1,300+ complaints filed against technology service providers (telecommunications, ISP, satellite TV, etc.) in Missouri and Kansas, 30 percent end with customers requesting the cancellation of their service. These providers undoubtedly observe the impact of that number but may lack understanding as to why it’s so high. Without knowing why, they won’t know the best way to effectively reduce the number of cancellation requests. (more…)