Past Issues

Web Exclusives


Make Meetings Work: Three Leadership Tips

“We meet all the time, but we never seem to make progress. Why do I have to keep covering old ground with my team?”

I’ve heard versions of this comment many times from business owners. If you feel the same, you’re not alone – more than 25 million meetings take place in the United States each week, with some estimates as high as 55 million per week. (more…)

Is your business setting you free?

The idea of freedom is fundamental to the idea of being an entrepreneur. Think about all the reasons why someone starts a business:

  • The opportunity to make more money – especially in the long term
  • The opportunity to start keeping more of the money they’re currently making for someone else
  • The opportunity to build something that they believe in
  • The recognition that there’s no longer an easy fit for them in the corporate world

(more…)

Irreversible Sales Blunders that Destroy Trust

Sales representatives need not endlessly dwell on lapses in the service they provide nor spend an entire sales session bashing the products they wish to sell. However, to minimize the perception that they’re withholding vital information from the customer, salespeople must make clear the possibility of applicable additional fees, reasons the business may deny a repair or even why a repair might not work.

Preparing customers for problems they could face will reduce complaints later on. Withholding information from customers immediately sows the seeds of distrust. The last thing a business needs is to appear deceptive. (more…)

An MTP for Your ExO? Wait … what?

The world has changed immensely in the last 20 years. Think about it this way: In September of 1998, 20 years ago, two guys with laptops founded Google. They reached a $1 billion market capitalization in about eight years, and Google is currently worth over $700 billion! (more…)

The Secret Sauce in Today’s VUCA Workplace

“There’s no time like the present” takes on a new meaning in today’s VUCA business world.

VUCA, originally a military term, is an acronym for Volatility, Uncertainty, Complexity and Ambiguity — it has become the norm many people face every day on the job. And it’s a big problem.  (more…)

Look out – your Technician is showing

I had an interesting discussion with a relatively new franchise owner recently. (He’d been in about 18 months.)

His business, a commercial locksmithing/security franchise, is doing very well — which really vindicated his search approach. The primary thing he was looking for in a franchise was an industry that was “un-glamorous” — not sexy or flashy … the kind of work that people don’t particularly get excited about. His reasoning for that — which has paid off — is that there tends to be a lot more margin in work that has to be done but not a lot of people want to do it. (more…)

To Build Your Pipeline, Follow Through on Your Follow-Up

At a recent business networking meeting, a colleague introduced Jess to the CEO of a company that has been on her prospect wish list. Jess and the CEO had a brief conversation about the company. As they exchanged business cards, Jess asked the CEO if he would be interested in continuing their talk, and suggested that she would contact him in the coming week. (more…)


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  2. PO Box 754
        Shawnee Mission, KS
        66201-0754
  3. editor@ithinkbigger.com

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