Past Issues

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Improving your business strategy: Are you playing to your strengths?

Maybe it just goes with this time of the year; businesses are reflecting on their past year and refining their plans for the next 12 months.

Companies are making assessments on all sorts of things: their product offerings, their current employee teams, if they have people in the right seats, what’s good, what’s bad, or what needs improvement. And as part of those assessments, there’s almost always a discussion around strengths and weaknesses. (more…)

Staying focused on your annual goals: a user’s guide

By some estimates, 80 percent of annual goals are already failing by February. Focusing on your annual goals in this critical implementation month is smart business strategy.

Here’s a user’s guide to acting on your goals before they become just good intentions. (more…)

Goal-setting for 2019: The story behind last year’s data

January is a month of good intentions, when it comes to making resolutions and setting business goals.

Increasing top-line revenue by 30 percent or deciding to eliminate a service offering isn’t the end of your goal-setting. It’s an opportunity to take a deep dive into the story behind your business data. Here’s how three business owners deconstructed their data and set long-term, high-impact goals. (more…)

Gift or Giveaway: What the Difference Says about Your Customer Relationships

‘Tis the season, once again. For many businesses, the holidays prompt a bulk order of the same item for their customers, or a pre-printed holiday card signed by employees, whether those employees and customers know each other or not.

When it comes to customer gift-giving, it’s helpful to know the difference between a giveaway and a gift.    (more…)

Are People Talking About Your Business?

Business owners, especially those with smaller businesses, will tell you that one of the main ways they get new customers is through word-of-mouth.

However, very few of those same business owners actually do anything to purposely generate word-of-mouth. They’re just happy if it happens. (more…)

Out of the Blue: Leading People through Unexpected Situations

Air travel during the best of times can be a drag– but it was especially challenging before Hurricane Michael made landfall. 

I recently endured a long, drawn-out delay at an airport in the southeast as the weather put both outbound and inbound flights into a tailspin. (more…)

Vision Quest: Engaging Your Team in a Big Idea

“How can I get my team to engage in implementing a new idea?”

One of my clients asked that question in frustration recently. He had identified a concept that had revenue-generating, scalable potential, but his excitement wasn’t matched by his team. (more…)


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        Kansas City, MO


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