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Author - Shawn Kinkade

delivering outcomes

Engaged? How about delivering outcomes?

I’ve been thinking a lot lately about the idea of employee engagement. For starters, it’s a horribly clinical term that doesn’t really capture the essence of the concept. What’s really important, and maybe more difficult to explain, is the idea of having a self-directed team that comes up with ideas and does things that you […]

deciding or delegating

No time? Are you deciding or delegating?

What could you accomplish if your staff was not focused on completing tasks, but on delivering outcomes for your company? — Mike Michalowicz, “Clockwork” If you’re a business owner, team leader or manager, then you’ve likely had the experience of going through a full day and not getting anything done. Possibly because you’re easily distracted (it […]

talk triggers word of mouth

Are People Talking About Your Business?

Business owners, especially those with smaller businesses, will tell you that one of the main ways they get new customers is through word-of-mouth. However, very few of those same business owners actually do anything to purposely generate word-of-mouth. They’re just happy if it happens.

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