Prevent conflict at work and home by relying on agreements, not expectations. Ever find yourself frustrated because someone didn’t meet your expectations? My guess is you have and probably more times than you’d like to admit. Most everyone I know becomes frustrated at one time or another due to unmet expectations. I know I have. We innocently believe that expectations are what creates great results, especially in the workplace. We…
Kathryn McDaniel had to face the facts: If she didn’t revolutionize her business, it was going to die. Here’s what she did next. Every industry changes as technology develops and consumer expectations shift. It leaves entrepreneurs with a choice: adapt to meet customer expectations or risk failure. That’s where Kathryn McDaniel found herself about eight years ago. Her family’s traditional commercial print shop, ColorMark, had been hit by the economic…
Everybody’s idea of “amazing” will be a little different. When famed anthropologist Margaret Mead first visited Samoa in the South Pacific, it led her to write in the preface of her book, “Coming of Age in Somoa” … “Courtesy, modesty, good manners, conformity to definite ethical standards are universal, but what constitutes courtesy, modesty, good manners and definite ethical standards is not universal. It is instructive to know that standards…