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Author: Bryan Dancer

Tech, December 2021, Expert Advice

“Think Bigger” Customer Service without the “Big Cost!”

I use the play on words to try and emphasize exactly what the last two years have done for organizations. For the first time in my 30-year career, we can truly help organizations lower costs and improve their customer service experience at the same time. With the right technology and support organization, you can improve your customer service and expand your hours of operations at a cost you can finally…

Expert Advice, September 2021, Tech

Are You Prepared for Intelligent Customer Engagement?

We all know how important our customer experience is — and how hard it is to win new business and keep it. We all exist to efficiently solve problems for our customers and be easy to do business with. That has become even more complicated as customers want to engage with us across their contact method of choice: voice, text, chat, social, email and web. For decades, our business phone…

Expert Advice, July 2021, Tech

How to Find Your “Why” as a Business Leader

Those of us who own businesses or lead teams are always looking for ways to inspire our people and improve our impact on our clients and customers.  Like many of you, I have been a student of leadership throughout my career. So many excellent principles and thought leaders have greatly influenced me. None has had as significant of an effect on me and my organization as Simon Sinek’s Start with…

Expert Advice, June 2021, Tech

Securing Your Business Under Increasing Cyber Threats

The most important thing we offer our clients is trust. They trust us with their mission-critical IT and communications services. And if we don’t do our jobs well, the ramifications can be significant for them. That is why I work every day to ensure our team focuses on delivering the best support and service we possibly can. This is especially relevant today. As you have seen in the news lately,…

April 2021, Expert Advice, Tech

The Hackers Are Here. Are You Prepared?

We all know cybersecurity is a major threat today.  Do you know your small- or medium-size business is a primary target for hackers and why that is? Because it is a billion-dollar market with poor security protection and the lack of effective incident response plans. Criminals always look for the easiest path. As larger companies improve their defenses against cyber threats, small- and medium-size businesses have become low-hanging fruit for…