New car dealers bear more responsibility than nearly any other industry when it comes to customer satisfaction. Due to factors that increase stress and magnify the personal value of a vehicle purchase, car dealers must show unwavering patience and engage in transparent communication to ensure their customers have a positive experience. Anything less and complaints will follow. Industry prone to complaints Before stepping foot in a dealership, circumstances inherent in…

Brian Unruh, CEO of NBKC Bank, has a different leadership style than some other business owners, and he is perfectly OK with that. What sets his style apart? In a word: communication. Unruh communicates with everyone in the bank and his orbits. It starts with his leadership team and extends to employees and customers. His strategy is that transparency, telling the truth and letting everyone in on the information—good or…

Job benchmarking takes bias out of selection process….

Don’t add to your client’s stress….