Dawn Crouch, an insurance agent, noticed a trend in her industry: People would put off buying insurance that could be used in their golden years because they didn’t know when the right time was to start talking about it. In order to help people begin those conversations with loved ones, she brought together a panel of experts called the Aging Parent Answer Team. RELATED: Senior services boom: Wide range of…

“We meet all the time, but we never seem to make progress. Why do I have to keep covering old ground with my team?” I’ve heard versions of this comment many times from business owners. If you feel the same, you’re not alone – more than 25 million meetings take place in the United States each week, with some estimates as high as 55 million per week. It’s easy to…

The idea of freedom is fundamental to the idea of being an entrepreneur. Think about all the reasons why someone starts a business: The opportunity to make more money – especially in the long term The opportunity to start keeping more of the money they’re currently making for someone else The opportunity to build something that they believe in The recognition that there’s no longer an easy fit for them…

Sales representatives need not endlessly dwell on lapses in the service they provide nor spend an entire sales session bashing the products they wish to sell. However, to minimize the perception that they’re withholding vital information from the customer, salespeople must make clear the possibility of applicable additional fees, reasons the business may deny a repair or even why a repair might not work. Preparing customers for problems they could…