poached
Poached. It’s great for your eggs, but not so great for your customer base. If you’re a business owner or salesperson, you’ve probably been poached – by the salesperson who disregards territory lines to cultivate your prospects or the competitor who actively pursues your customers. The business reality is that almost everyone is someone’s provider or customer, and the business networks of competitors and customers often overlap. Poaching is usually…
exponential growth massive transformative purpose
The world has changed immensely in the last 20 years. Think about it this way: In September of 1998, 20 years ago, two guys with laptops founded Google. They reached a $1 billion market capitalization in about eight years, and Google is currently worth over $700 billion! To put that in perspective: Historically, Fortune 500 companies take 20 years to get to a $1 billion market cap … and Google’s…
car dealers
It’s surely no surprise to hear that car dealers do not have the best reputations. Every year, both used car dealers and new car dealers are the most complained about industries to the BBB locally and internationally. In the past 12 months, new car dealers generated the fifth most complaints, and used car dealers generated the sixth most complaints in the greater Kansas City area. Throughout the BBB system, they…
VUCA mindfulness emotional intelligence
“There’s no time like the present” takes on a new meaning in today’s VUCA business world. VUCA, originally a military term, is an acronym for Volatility, Uncertainty, Complexity and Ambiguity — it has become the norm many people face every day on the job. And it’s a big problem.  How is this pertinent to your business? According to recent research by Gallup, 51 percent of the 100 million full-time employees…
technician
I had an interesting discussion with a relatively new franchise owner recently. (He’d been in about 18 months.) His business, a commercial locksmithing/security franchise, is doing very well — which really vindicated his search approach. The primary thing he was looking for in a franchise was an industry that was “un-glamorous” — not sexy or flashy … the kind of work that people don’t particularly get excited about. His reasoning for…